Effective Date: June 2025
Lines of Duty (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or request services.
By using our website or submitting personal information to us, you agree to the terms of this Privacy Policy.
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, physical address
Service Details: Information related to job quotes, surface conditions, photos you send us, or notes for scheduling
Payment Info: Invoices and transaction history (we do not store full payment card numbers)
Website Data: IP address, browser type, device info, and pages visited (for analytics purposes only)
We use your information to:
Provide quotes, schedule work, and perform services
Communicate with you about your job or inquiry
Improve our services, website, and customer support
Maintain legal and financial records
Comply with applicable laws and regulations
We do not sell or rent your personal information to third parties.
We may share your information only when necessary:
With our service team to complete your project
With subcontractors or specialists (only with your prior approval)
With payment processors for billing
As required by law, subpoena, or to protect our legal rights
If you are a California resident, you have the right to:
Request access to the personal data we have about you
Request the deletion of your personal data
Opt out of data sharing not essential to business operations (we do not sell data)
To exercise these rights, contact us at info@linesofduty.com with “Privacy Request” in the subject line.
We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
We may use cookies or similar technologies for basic website analytics (e.g., Google Analytics) to understand how visitors use our site. This helps us improve content and user experience.
You can disable cookies through your browser settings.
Our website may include links to third-party sites (e.g., payment gateways, scheduling tools). We are not responsible for the privacy practices of those sites. Please review their policies before submitting any personal information.
We may update this Privacy Policy from time to time. When we do, we’ll revise the "Effective Date" above. Continued use of our website or services means you accept the updated terms.
If you have any questions about this Privacy Policy or your data, contact:
Lines of Duty @ info@linesofduty.com